Incidents reported on status page for Cerebrum https://status.cerebrum.com/ https://d1lppblt9t2x15.cloudfront.net/logos/eb7a5ea5e12a69d074b673d72b5bfb8f.png https://status.cerebrum.com/ en https://status.cerebrum.com/incident/763033 Wed, 12 Nov 2025 18:28:00 -0000 https://status.cerebrum.com/incident/763033#aed5ee0d7ac998cf96673a0c14b686275e9d93d0e373f96b5748531453dadfc6 Our team is still investigating both the root cause and a definitive fix. Our hotfix worked and our API is operational. We'll come back with more details soon. https://status.cerebrum.com/incident/763033 Wed, 12 Nov 2025 18:28:00 -0000 https://status.cerebrum.com/incident/763033#aed5ee0d7ac998cf96673a0c14b686275e9d93d0e373f96b5748531453dadfc6 Our team is still investigating both the root cause and a definitive fix. Our hotfix worked and our API is operational. We'll come back with more details soon. https://status.cerebrum.com/incident/763033 Wed, 12 Nov 2025 17:09:00 -0000 https://status.cerebrum.com/incident/763033#b3cf54b8d8b29db766df56e55985b30eb8ca5e987b525241b5ddbe2378ae725e A hotfix has been applied, and systems should be running correctly now. Our team is still investigating the issue's root cause and a definitive fix. We'll add more details to this page as the investigation continues. https://status.cerebrum.com/incident/763033 Wed, 12 Nov 2025 17:09:00 -0000 https://status.cerebrum.com/incident/763033#b3cf54b8d8b29db766df56e55985b30eb8ca5e987b525241b5ddbe2378ae725e A hotfix has been applied, and systems should be running correctly now. Our team is still investigating the issue's root cause and a definitive fix. We'll add more details to this page as the investigation continues. https://status.cerebrum.com/incident/763033 Wed, 12 Nov 2025 16:10:00 -0000 https://status.cerebrum.com/incident/763033#bc0241d09a4051037befca8092bd850be5ab8713badc4d4a476f070b66ed73f4 Our monitoring has detected an elevated rate of errors impacting our API endpoints. We are investigating the issue and are in the process of validating a potential root cause. We will provide another update as this investigation progresses. https://status.cerebrum.com/incident/763033 Wed, 12 Nov 2025 16:10:00 -0000 https://status.cerebrum.com/incident/763033#bc0241d09a4051037befca8092bd850be5ab8713badc4d4a476f070b66ed73f4 Our monitoring has detected an elevated rate of errors impacting our API endpoints. We are investigating the issue and are in the process of validating a potential root cause. We will provide another update as this investigation progresses. https://status.cerebrum.com/incident/747191 Mon, 20 Oct 2025 23:00:00 -0000 https://status.cerebrum.com/incident/747191#41a85e04a30c3f1ae13612cde1b5942edb3e4ec88057ed3bf595f5d74e31723d The AWS infrastructure seems to be stable now. Our team continues monitoring the situation. More information is available at the AWS Service Health Dashboard (https://health.aws.amazon.com/health/status). https://status.cerebrum.com/incident/747191 Mon, 20 Oct 2025 23:00:00 -0000 https://status.cerebrum.com/incident/747191#41a85e04a30c3f1ae13612cde1b5942edb3e4ec88057ed3bf595f5d74e31723d The AWS infrastructure seems to be stable now. Our team continues monitoring the situation. More information is available at the AWS Service Health Dashboard (https://health.aws.amazon.com/health/status). https://status.cerebrum.com/incident/747191 Mon, 20 Oct 2025 23:00:00 -0000 https://status.cerebrum.com/incident/747191#41a85e04a30c3f1ae13612cde1b5942edb3e4ec88057ed3bf595f5d74e31723d The AWS infrastructure seems to be stable now. Our team continues monitoring the situation. More information is available at the AWS Service Health Dashboard (https://health.aws.amazon.com/health/status). https://status.cerebrum.com/incident/747191 Mon, 20 Oct 2025 23:00:00 -0000 https://status.cerebrum.com/incident/747191#41a85e04a30c3f1ae13612cde1b5942edb3e4ec88057ed3bf595f5d74e31723d The AWS infrastructure seems to be stable now. Our team continues monitoring the situation. More information is available at the AWS Service Health Dashboard (https://health.aws.amazon.com/health/status). https://status.cerebrum.com/incident/747191 Mon, 20 Oct 2025 23:00:00 -0000 https://status.cerebrum.com/incident/747191#41a85e04a30c3f1ae13612cde1b5942edb3e4ec88057ed3bf595f5d74e31723d The AWS infrastructure seems to be stable now. Our team continues monitoring the situation. More information is available at the AWS Service Health Dashboard (https://health.aws.amazon.com/health/status). https://status.cerebrum.com/incident/747191 Mon, 20 Oct 2025 16:40:00 -0000 https://status.cerebrum.com/incident/747191#19b78a40730fee84e121488202e0c9a232e99de17634ee6c9bd27b7661ef9470 We are still experiencing intermittent service disruptions and performance degradation across some of our platforms. This is a result of a major, ongoing outage from our cloud provider, Amazon Web Services (AWS), which is affecting services globally. Our core systems are operational, but some users may experience unexpected behavior or latency. Our engineering team is actively monitoring the situation and working to mitigate the impact on our customers. For more details on the root cause, please refer to the official AWS Service Health Dashboard (https://health.aws.amazon.com/health/status). We will post further updates as more information becomes available. We appreciate your patience. https://status.cerebrum.com/incident/747191 Mon, 20 Oct 2025 16:40:00 -0000 https://status.cerebrum.com/incident/747191#19b78a40730fee84e121488202e0c9a232e99de17634ee6c9bd27b7661ef9470 We are still experiencing intermittent service disruptions and performance degradation across some of our platforms. This is a result of a major, ongoing outage from our cloud provider, Amazon Web Services (AWS), which is affecting services globally. Our core systems are operational, but some users may experience unexpected behavior or latency. Our engineering team is actively monitoring the situation and working to mitigate the impact on our customers. For more details on the root cause, please refer to the official AWS Service Health Dashboard (https://health.aws.amazon.com/health/status). We will post further updates as more information becomes available. We appreciate your patience. https://status.cerebrum.com/incident/747191 Mon, 20 Oct 2025 16:40:00 -0000 https://status.cerebrum.com/incident/747191#19b78a40730fee84e121488202e0c9a232e99de17634ee6c9bd27b7661ef9470 We are still experiencing intermittent service disruptions and performance degradation across some of our platforms. This is a result of a major, ongoing outage from our cloud provider, Amazon Web Services (AWS), which is affecting services globally. Our core systems are operational, but some users may experience unexpected behavior or latency. Our engineering team is actively monitoring the situation and working to mitigate the impact on our customers. For more details on the root cause, please refer to the official AWS Service Health Dashboard (https://health.aws.amazon.com/health/status). We will post further updates as more information becomes available. We appreciate your patience. https://status.cerebrum.com/incident/747191 Mon, 20 Oct 2025 16:40:00 -0000 https://status.cerebrum.com/incident/747191#19b78a40730fee84e121488202e0c9a232e99de17634ee6c9bd27b7661ef9470 We are still experiencing intermittent service disruptions and performance degradation across some of our platforms. This is a result of a major, ongoing outage from our cloud provider, Amazon Web Services (AWS), which is affecting services globally. Our core systems are operational, but some users may experience unexpected behavior or latency. Our engineering team is actively monitoring the situation and working to mitigate the impact on our customers. For more details on the root cause, please refer to the official AWS Service Health Dashboard (https://health.aws.amazon.com/health/status). We will post further updates as more information becomes available. We appreciate your patience. https://status.cerebrum.com/incident/747191 Mon, 20 Oct 2025 16:40:00 -0000 https://status.cerebrum.com/incident/747191#19b78a40730fee84e121488202e0c9a232e99de17634ee6c9bd27b7661ef9470 We are still experiencing intermittent service disruptions and performance degradation across some of our platforms. This is a result of a major, ongoing outage from our cloud provider, Amazon Web Services (AWS), which is affecting services globally. Our core systems are operational, but some users may experience unexpected behavior or latency. Our engineering team is actively monitoring the situation and working to mitigate the impact on our customers. For more details on the root cause, please refer to the official AWS Service Health Dashboard (https://health.aws.amazon.com/health/status). We will post further updates as more information becomes available. We appreciate your patience. https://status.cerebrum.com/incident/747191 Mon, 20 Oct 2025 07:50:00 -0000 https://status.cerebrum.com/incident/747191#4a31895fa27cd8d6ef91c86fcf213a1674929725e5cc93bfa00f4e5756a77538 A widespread service provider outage is also affecting Cerebrum Services, preventing functionality from behaving as expected in a number of areas. We're working to recover services now and will update this instance as recovery completes. https://status.cerebrum.com/incident/747191 Mon, 20 Oct 2025 07:50:00 -0000 https://status.cerebrum.com/incident/747191#4a31895fa27cd8d6ef91c86fcf213a1674929725e5cc93bfa00f4e5756a77538 A widespread service provider outage is also affecting Cerebrum Services, preventing functionality from behaving as expected in a number of areas. We're working to recover services now and will update this instance as recovery completes. https://status.cerebrum.com/incident/747191 Mon, 20 Oct 2025 07:50:00 -0000 https://status.cerebrum.com/incident/747191#4a31895fa27cd8d6ef91c86fcf213a1674929725e5cc93bfa00f4e5756a77538 A widespread service provider outage is also affecting Cerebrum Services, preventing functionality from behaving as expected in a number of areas. We're working to recover services now and will update this instance as recovery completes. https://status.cerebrum.com/incident/747191 Mon, 20 Oct 2025 07:50:00 -0000 https://status.cerebrum.com/incident/747191#4a31895fa27cd8d6ef91c86fcf213a1674929725e5cc93bfa00f4e5756a77538 A widespread service provider outage is also affecting Cerebrum Services, preventing functionality from behaving as expected in a number of areas. We're working to recover services now and will update this instance as recovery completes. https://status.cerebrum.com/incident/747191 Mon, 20 Oct 2025 07:50:00 -0000 https://status.cerebrum.com/incident/747191#4a31895fa27cd8d6ef91c86fcf213a1674929725e5cc93bfa00f4e5756a77538 A widespread service provider outage is also affecting Cerebrum Services, preventing functionality from behaving as expected in a number of areas. We're working to recover services now and will update this instance as recovery completes. https://status.cerebrum.com/incident/714245 Thu, 28 Aug 2025 05:50:00 -0000 https://status.cerebrum.com/incident/714245#4fb11fa62ec24e1a40265f6126572cdd43961379fdd1193b87cdff3bf0053130 Our Document Verification API experienced severe performance degradation causing some ID scan uploads to take 5-10 minutes instead of the expected near-instant processing. Multiple users reported these delays, with an estimated 37.5% of all verification operations potentially affected during the incident window. ### User Impact - 3-4 confirmed users reported 5-10 minute delays for ID uploads - 10-15 total users attempted to use the service during the incident - Successfully completed verifications showed success badges but no data was accessible - Records were not appearing in the admin dashboard for review ### Root Cause A critical service component entered a failure state, consuming excessive CPU resources while repeatedly failing to process requests. This component handled approximately 50% of all verification traffic, causing widespread impact when it became unresponsive. #### Contributing Factors - The affected service component entered an unrecoverable state requiring manual intervention - No automatic recovery mechanism was in place for high CPU usage scenarios ### Timeline - 2025-08-26: Normal operations, no errors reported - 2025-08-27: Error spike began, "No scan response" errors began to appear - 2025-08-28: Issue identified and resolved through manual intervention ### Resolution **Immediate Actions Taken:** - Manual restart of the failed service component - Traffic redistribution to reduce dependency on any single server from 50% to 25% **Planned Improvements:** - Enhanced monitoring and alerting for application-level health - Implementation of automatic recovery mechanisms for performance degradation - Improved health checks that can detect and isolate failing components https://status.cerebrum.com/incident/714245 Wed, 27 Aug 2025 19:56:00 -0000 https://status.cerebrum.com/incident/714245#2d5d2ac621b752043477e90d01ec3f87adf932b6acbe1f7123bd0d2a3ae850f4 We have received reports of elevated "No scan response" errors. We are investigating https://status.cerebrum.com/incident/575889 Thu, 22 May 2025 18:17:00 -0000 https://status.cerebrum.com/incident/575889#28416eb645041ab14af0188c614078b06159eacf7afcad3af0dde54126be28dd The issue has been resolved. https://status.cerebrum.com/incident/575889 Thu, 22 May 2025 18:17:00 -0000 https://status.cerebrum.com/incident/575889#e014390fd6912b1909cab53b7499aa47aa0104929a95011f87b7e31af9833593 On May 22nd, 2025, Cerebrum's Document Verify API had a 9-minute outage from 4:28 PM UTC to 4:37 PM UTC, caused by a deployment that upgraded a fundamental piece of software in our instances. Users who tried scanning their ID using vID / vID Web during that time window got an Internal Server Error response. The incident was identified and fixed, with a follow-up definitive fix to be implemented. We apologize for the inconvenience and are taking measures to ensure similar issues don't happen again. https://status.cerebrum.com/incident/521324 Sun, 02 Mar 2025 07:31:36 -0000 https://status.cerebrum.com/incident/521324#f5849258f7fc93b249ba1ad600b3eb6912e3c6c37ac76162f0bf0a0d1a2ceb5f Maintenance completed https://status.cerebrum.com/incident/521324 Sun, 02 Mar 2025 07:31:36 -0000 https://status.cerebrum.com/incident/521324#f5849258f7fc93b249ba1ad600b3eb6912e3c6c37ac76162f0bf0a0d1a2ceb5f Maintenance completed https://status.cerebrum.com/incident/521324 Sun, 02 Mar 2025 07:31:36 -0000 https://status.cerebrum.com/incident/521324#f5849258f7fc93b249ba1ad600b3eb6912e3c6c37ac76162f0bf0a0d1a2ceb5f Maintenance completed https://status.cerebrum.com/incident/521324 Sun, 02 Mar 2025 05:01:36 -0000 https://status.cerebrum.com/incident/521324#5a8c4d23896835dad8b3a8fd662e7839148300d877b2ebc577fc491265e5f966 Our team will perform a scheduled maintenance on Mar 2nd, 2025 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply database improvements and ensure system stability and performance. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. https://status.cerebrum.com/incident/521324 Sun, 02 Mar 2025 05:01:36 -0000 https://status.cerebrum.com/incident/521324#5a8c4d23896835dad8b3a8fd662e7839148300d877b2ebc577fc491265e5f966 Our team will perform a scheduled maintenance on Mar 2nd, 2025 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply database improvements and ensure system stability and performance. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. https://status.cerebrum.com/incident/521324 Sun, 02 Mar 2025 05:01:36 -0000 https://status.cerebrum.com/incident/521324#5a8c4d23896835dad8b3a8fd662e7839148300d877b2ebc577fc491265e5f966 Our team will perform a scheduled maintenance on Mar 2nd, 2025 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply database improvements and ensure system stability and performance. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. https://status.cerebrum.com/incident/521324 Sun, 02 Mar 2025 05:01:36 -0000 https://status.cerebrum.com/incident/521324#5a8c4d23896835dad8b3a8fd662e7839148300d877b2ebc577fc491265e5f966 Our team will perform a scheduled maintenance on Mar 2nd, 2025 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply database improvements and ensure system stability and performance. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. https://status.cerebrum.com/incident/521324 Sun, 02 Mar 2025 05:01:36 -0000 https://status.cerebrum.com/incident/521324#5a8c4d23896835dad8b3a8fd662e7839148300d877b2ebc577fc491265e5f966 Our team will perform a scheduled maintenance on Mar 2nd, 2025 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply database improvements and ensure system stability and performance. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. https://status.cerebrum.com/incident/521324 Sun, 02 Mar 2025 05:01:36 -0000 https://status.cerebrum.com/incident/521324#5a8c4d23896835dad8b3a8fd662e7839148300d877b2ebc577fc491265e5f966 Our team will perform a scheduled maintenance on Mar 2nd, 2025 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply database improvements and ensure system stability and performance. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:21:40 -0000 https://status.cerebrum.com/incident/465475#53e533ca57e233f63eb530b4184928814b22139d080afdf65b0016399feb1a63 Maintenance completed https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:21:40 -0000 https://status.cerebrum.com/incident/465475#53e533ca57e233f63eb530b4184928814b22139d080afdf65b0016399feb1a63 Maintenance completed https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:21:40 -0000 https://status.cerebrum.com/incident/465475#53e533ca57e233f63eb530b4184928814b22139d080afdf65b0016399feb1a63 Maintenance completed https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:21:40 -0000 https://status.cerebrum.com/incident/465475#53e533ca57e233f63eb530b4184928814b22139d080afdf65b0016399feb1a63 Maintenance completed https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:00:37 -0000 https://status.cerebrum.com/incident/465475#a6e24a52d248434a456de2d0caa9b8d457e920e72988176f19748291f219e848 Our team will perform a scheduled maintenance on Nov 23rd, 2024 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply platform improvements and ensure system stability. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. At 12:01 AM EST, the maintenance window started. At 12:10 AM EST, the platform improvements were applied successfully and the team was testing the platform. At 12:19 AM EST - The team finalizes the tests with no errors; At 12:21 AM EST - The maintenance window were completed. https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:00:37 -0000 https://status.cerebrum.com/incident/465475#a6e24a52d248434a456de2d0caa9b8d457e920e72988176f19748291f219e848 Our team will perform a scheduled maintenance on Nov 23rd, 2024 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply platform improvements and ensure system stability. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. At 12:01 AM EST, the maintenance window started. At 12:10 AM EST, the platform improvements were applied successfully and the team was testing the platform. At 12:19 AM EST - The team finalizes the tests with no errors; At 12:21 AM EST - The maintenance window were completed. https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:00:37 -0000 https://status.cerebrum.com/incident/465475#a6e24a52d248434a456de2d0caa9b8d457e920e72988176f19748291f219e848 Our team will perform a scheduled maintenance on Nov 23rd, 2024 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply platform improvements and ensure system stability. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. At 12:01 AM EST, the maintenance window started. At 12:10 AM EST, the platform improvements were applied successfully and the team was testing the platform. At 12:19 AM EST - The team finalizes the tests with no errors; At 12:21 AM EST - The maintenance window were completed. https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:00:37 -0000 https://status.cerebrum.com/incident/465475#a6e24a52d248434a456de2d0caa9b8d457e920e72988176f19748291f219e848 Our team will perform a scheduled maintenance on Nov 23rd, 2024 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply platform improvements and ensure system stability. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. At 12:01 AM EST, the maintenance window started. At 12:10 AM EST, the platform improvements were applied successfully and the team was testing the platform. At 12:19 AM EST - The team finalizes the tests with no errors; At 12:21 AM EST - The maintenance window were completed. https://status.cerebrum.com/incident/450177 Thu, 24 Oct 2024 21:24:00 -0000 https://status.cerebrum.com/incident/450177#116792f26da570b86b8bbd23343ed6ef55e74cfd22cf5a181c8a2f1e922b6c99 We have identified the root cause and applied a quick fix, with a permanent solution to be implemented in the next 24 hours. Users should be able to go through with their orders now. We'll be monitoring the situation until it's resolved. https://status.cerebrum.com/incident/450177 Thu, 24 Oct 2024 21:24:00 -0000 https://status.cerebrum.com/incident/450177#116792f26da570b86b8bbd23343ed6ef55e74cfd22cf5a181c8a2f1e922b6c99 We have identified the root cause and applied a quick fix, with a permanent solution to be implemented in the next 24 hours. Users should be able to go through with their orders now. We'll be monitoring the situation until it's resolved. https://status.cerebrum.com/incident/450177 Thu, 24 Oct 2024 20:44:00 -0000 https://status.cerebrum.com/incident/450177#ae2c75cfaf5b6a7ebec65b229e1eff6e11a33ff180be71abf26b68ede8893cb4 We are aware of the issues a subset of our users is facing when accepting invites and / or completing orders. Our team is working on the problem, and currently investigating a possible cause. We'll update this thread as we go through the problem. https://status.cerebrum.com/incident/450177 Thu, 24 Oct 2024 20:44:00 -0000 https://status.cerebrum.com/incident/450177#ae2c75cfaf5b6a7ebec65b229e1eff6e11a33ff180be71abf26b68ede8893cb4 We are aware of the issues a subset of our users is facing when accepting invites and / or completing orders. Our team is working on the problem, and currently investigating a possible cause. We'll update this thread as we go through the problem. https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 05:20:00 -0000 https://status.cerebrum.com/incident/400942#3db38dbd4137ef297482ae8de84161118dd036be25ac5976b47dd1be20bbf1b0 Maintenance completed https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 05:20:00 -0000 https://status.cerebrum.com/incident/400942#3db38dbd4137ef297482ae8de84161118dd036be25ac5976b47dd1be20bbf1b0 Maintenance completed https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 05:20:00 -0000 https://status.cerebrum.com/incident/400942#3db38dbd4137ef297482ae8de84161118dd036be25ac5976b47dd1be20bbf1b0 Maintenance completed https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 05:20:00 -0000 https://status.cerebrum.com/incident/400942#3db38dbd4137ef297482ae8de84161118dd036be25ac5976b47dd1be20bbf1b0 Maintenance completed https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 04:00:00 -0000 https://status.cerebrum.com/incident/400942#ed0d38aecfa652742b3d0a4d3f36c6520ccec39156e5eb14daf54f77fac16564 We're upgrading our production servers' operational systems and softwares in a rolling-update manner. We don't expect any downtimes in this maintenance, but they may occur. Our infrastructure team is actively monitoring the traffic and are ready to respond to any issues. https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 04:00:00 -0000 https://status.cerebrum.com/incident/400942#ed0d38aecfa652742b3d0a4d3f36c6520ccec39156e5eb14daf54f77fac16564 We're upgrading our production servers' operational systems and softwares in a rolling-update manner. We don't expect any downtimes in this maintenance, but they may occur. Our infrastructure team is actively monitoring the traffic and are ready to respond to any issues. https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 04:00:00 -0000 https://status.cerebrum.com/incident/400942#ed0d38aecfa652742b3d0a4d3f36c6520ccec39156e5eb14daf54f77fac16564 We're upgrading our production servers' operational systems and softwares in a rolling-update manner. We don't expect any downtimes in this maintenance, but they may occur. Our infrastructure team is actively monitoring the traffic and are ready to respond to any issues. https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 04:00:00 -0000 https://status.cerebrum.com/incident/400942#ed0d38aecfa652742b3d0a4d3f36c6520ccec39156e5eb14daf54f77fac16564 We're upgrading our production servers' operational systems and softwares in a rolling-update manner. We don't expect any downtimes in this maintenance, but they may occur. Our infrastructure team is actively monitoring the traffic and are ready to respond to any issues. https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 04:00:00 -0000 https://status.cerebrum.com/incident/400942#ed0d38aecfa652742b3d0a4d3f36c6520ccec39156e5eb14daf54f77fac16564 We're upgrading our production servers' operational systems and softwares in a rolling-update manner. We don't expect any downtimes in this maintenance, but they may occur. Our infrastructure team is actively monitoring the traffic and are ready to respond to any issues. https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 04:00:00 -0000 https://status.cerebrum.com/incident/400942#ed0d38aecfa652742b3d0a4d3f36c6520ccec39156e5eb14daf54f77fac16564 We're upgrading our production servers' operational systems and softwares in a rolling-update manner. We don't expect any downtimes in this maintenance, but they may occur. Our infrastructure team is actively monitoring the traffic and are ready to respond to any issues. https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 04:00:00 -0000 https://status.cerebrum.com/incident/400942#ed0d38aecfa652742b3d0a4d3f36c6520ccec39156e5eb14daf54f77fac16564 We're upgrading our production servers' operational systems and softwares in a rolling-update manner. We don't expect any downtimes in this maintenance, but they may occur. Our infrastructure team is actively monitoring the traffic and are ready to respond to any issues. https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 04:00:00 -0000 https://status.cerebrum.com/incident/400942#ed0d38aecfa652742b3d0a4d3f36c6520ccec39156e5eb14daf54f77fac16564 We're upgrading our production servers' operational systems and softwares in a rolling-update manner. We don't expect any downtimes in this maintenance, but they may occur. Our infrastructure team is actively monitoring the traffic and are ready to respond to any issues. https://status.cerebrum.com/incident/400838 Fri, 19 Jul 2024 23:34:00 -0000 https://status.cerebrum.com/incident/400838#f66acf0d8961a2146c139b1b00426431f8b0e74c3bfacbd25cc640f7c56d3971 We have records that indicate another instance in the load balancer was also affected. For that reason, that instance removed from the targets and that seems to have resolved the issue completely. We will ensure that instance is completely operational before bringing it back up. Sorry for the inconvenience. https://status.cerebrum.com/incident/400838 Fri, 19 Jul 2024 23:34:00 -0000 https://status.cerebrum.com/incident/400838#f66acf0d8961a2146c139b1b00426431f8b0e74c3bfacbd25cc640f7c56d3971 We have records that indicate another instance in the load balancer was also affected. For that reason, that instance removed from the targets and that seems to have resolved the issue completely. We will ensure that instance is completely operational before bringing it back up. Sorry for the inconvenience. https://status.cerebrum.com/incident/400838 Fri, 19 Jul 2024 22:18:00 -0000 https://status.cerebrum.com/incident/400838#9519387fc3591b72c2555f4c8e8b61b3372eef6157523fb32a36d15e94ee10f4 We have removed the faulty instance from the load balancer until it's totally restored. New ID verification requests should go through without any issues. We're actively monitoring the issue. https://status.cerebrum.com/incident/400838 Fri, 19 Jul 2024 22:18:00 -0000 https://status.cerebrum.com/incident/400838#9519387fc3591b72c2555f4c8e8b61b3372eef6157523fb32a36d15e94ee10f4 We have removed the faulty instance from the load balancer until it's totally restored. New ID verification requests should go through without any issues. We're actively monitoring the issue. https://status.cerebrum.com/incident/400838 Fri, 19 Jul 2024 20:15:00 -0000 https://status.cerebrum.com/incident/400838#78b144c53a19b9383bba82e39a7bbb536f3ada660e7f02a4de41115da14597eb One of the instances handling ID verification in our systems stopped working for part of July 19th. This was due to the issue with Crowdstrike (https://www.crowdstrike.com/blog/statement-on-falcon-content-update-for-windows-hosts/) that impacted many companies around the globe. Because of that, part of the ID verification requests made to our servers failed. We're working to restore 100% coverage on that. https://status.cerebrum.com/incident/400838 Fri, 19 Jul 2024 20:15:00 -0000 https://status.cerebrum.com/incident/400838#78b144c53a19b9383bba82e39a7bbb536f3ada660e7f02a4de41115da14597eb One of the instances handling ID verification in our systems stopped working for part of July 19th. This was due to the issue with Crowdstrike (https://www.crowdstrike.com/blog/statement-on-falcon-content-update-for-windows-hosts/) that impacted many companies around the globe. Because of that, part of the ID verification requests made to our servers failed. We're working to restore 100% coverage on that. https://status.cerebrum.com/incident/348089 Sat, 30 Mar 2024 02:51:33 -0000 https://status.cerebrum.com/incident/348089#3094289d1d03bdd19860d6862f595823bb31ab1b647e12988f2c5fe90ec18cc4 Maintenance completed https://status.cerebrum.com/incident/348089 Sat, 30 Mar 2024 02:51:33 -0000 https://status.cerebrum.com/incident/348089#3094289d1d03bdd19860d6862f595823bb31ab1b647e12988f2c5fe90ec18cc4 Maintenance completed https://status.cerebrum.com/incident/348089 Sat, 30 Mar 2024 02:51:33 -0000 https://status.cerebrum.com/incident/348089#3094289d1d03bdd19860d6862f595823bb31ab1b647e12988f2c5fe90ec18cc4 Maintenance completed https://status.cerebrum.com/incident/348089 Sat, 30 Mar 2024 02:20:00 -0000 https://status.cerebrum.com/incident/348089#373e16ec0798cdec96b0c90b004eb55a8b6bcda3e8f5140fb96c7d86b7519c3d We're performing a maintenance on our production services. There may be short periods of downtime (not more than 5 minutes) during the maintenance. https://status.cerebrum.com/incident/348089 Sat, 30 Mar 2024 02:20:00 -0000 https://status.cerebrum.com/incident/348089#373e16ec0798cdec96b0c90b004eb55a8b6bcda3e8f5140fb96c7d86b7519c3d We're performing a maintenance on our production services. There may be short periods of downtime (not more than 5 minutes) during the maintenance. https://status.cerebrum.com/incident/348089 Sat, 30 Mar 2024 02:20:00 -0000 https://status.cerebrum.com/incident/348089#373e16ec0798cdec96b0c90b004eb55a8b6bcda3e8f5140fb96c7d86b7519c3d We're performing a maintenance on our production services. There may be short periods of downtime (not more than 5 minutes) during the maintenance. https://status.cerebrum.com/incident/348089 Sat, 30 Mar 2024 02:20:00 -0000 https://status.cerebrum.com/incident/348089#373e16ec0798cdec96b0c90b004eb55a8b6bcda3e8f5140fb96c7d86b7519c3d We're performing a maintenance on our production services. There may be short periods of downtime (not more than 5 minutes) during the maintenance. https://status.cerebrum.com/incident/348089 Sat, 30 Mar 2024 02:20:00 -0000 https://status.cerebrum.com/incident/348089#373e16ec0798cdec96b0c90b004eb55a8b6bcda3e8f5140fb96c7d86b7519c3d We're performing a maintenance on our production services. There may be short periods of downtime (not more than 5 minutes) during the maintenance. https://status.cerebrum.com/incident/348089 Sat, 30 Mar 2024 02:20:00 -0000 https://status.cerebrum.com/incident/348089#373e16ec0798cdec96b0c90b004eb55a8b6bcda3e8f5140fb96c7d86b7519c3d We're performing a maintenance on our production services. There may be short periods of downtime (not more than 5 minutes) during the maintenance. https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 03:26:23 -0000 https://status.cerebrum.com/incident/288839#2f16a16a0542703f6ffadda3c403bb9cdec604bf64ba1970f053eed5b0de1426 Maintenance completed https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 03:26:23 -0000 https://status.cerebrum.com/incident/288839#2f16a16a0542703f6ffadda3c403bb9cdec604bf64ba1970f053eed5b0de1426 Maintenance completed https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 03:26:23 -0000 https://status.cerebrum.com/incident/288839#2f16a16a0542703f6ffadda3c403bb9cdec604bf64ba1970f053eed5b0de1426 Maintenance completed https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 02:40:00 -0000 https://status.cerebrum.com/incident/288839#07dee5b52c8de5213dee22df12980b69bc3f745632e2dfe06d0bf80007c775ba We are performing server updates to our core APIs, and web-services may be intermittently available for this period. https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 02:40:00 -0000 https://status.cerebrum.com/incident/288839#07dee5b52c8de5213dee22df12980b69bc3f745632e2dfe06d0bf80007c775ba We are performing server updates to our core APIs, and web-services may be intermittently available for this period. https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 02:40:00 -0000 https://status.cerebrum.com/incident/288839#07dee5b52c8de5213dee22df12980b69bc3f745632e2dfe06d0bf80007c775ba We are performing server updates to our core APIs, and web-services may be intermittently available for this period. https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 02:40:00 -0000 https://status.cerebrum.com/incident/288839#07dee5b52c8de5213dee22df12980b69bc3f745632e2dfe06d0bf80007c775ba We are performing server updates to our core APIs, and web-services may be intermittently available for this period. https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 02:40:00 -0000 https://status.cerebrum.com/incident/288839#07dee5b52c8de5213dee22df12980b69bc3f745632e2dfe06d0bf80007c775ba We are performing server updates to our core APIs, and web-services may be intermittently available for this period. https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 02:40:00 -0000 https://status.cerebrum.com/incident/288839#07dee5b52c8de5213dee22df12980b69bc3f745632e2dfe06d0bf80007c775ba We are performing server updates to our core APIs, and web-services may be intermittently available for this period.