Incidents reported on status page for Cerebrum https://status.cerebrum.com/ https://d1lppblt9t2x15.cloudfront.net/logos/eb7a5ea5e12a69d074b673d72b5bfb8f.png https://status.cerebrum.com/ en https://status.cerebrum.com/ Wed, 08 Oct 2025 12:54:14 +0000 https://status.cerebrum.com/#0877f209494190635c350b98ee22be748aa059c6d9d86e248748ad8ab35b6ab2 Document Verification API recovered https://status.cerebrum.com/ Wed, 08 Oct 2025 12:29:12 +0000 https://status.cerebrum.com/#0877f209494190635c350b98ee22be748aa059c6d9d86e248748ad8ab35b6ab2 Document Verification API went down https://status.cerebrum.com/ Sun, 31 Aug 2025 10:40:49 +0000 https://status.cerebrum.com/#efaaa8b676061b1937d986dd530c467b517aff63a6e27878ebdcb080439ed53b Authentication API recovered https://status.cerebrum.com/ Sun, 31 Aug 2025 10:37:34 +0000 https://status.cerebrum.com/#efaaa8b676061b1937d986dd530c467b517aff63a6e27878ebdcb080439ed53b Authentication API went down https://status.cerebrum.com/incident/714245 Thu, 28 Aug 2025 05:50:00 -0000 https://status.cerebrum.com/incident/714245#4fb11fa62ec24e1a40265f6126572cdd43961379fdd1193b87cdff3bf0053130 Our Document Verification API experienced severe performance degradation causing some ID scan uploads to take 5-10 minutes instead of the expected near-instant processing. Multiple users reported these delays, with an estimated 37.5% of all verification operations potentially affected during the incident window. ### User Impact - 3-4 confirmed users reported 5-10 minute delays for ID uploads - 10-15 total users attempted to use the service during the incident - Successfully completed verifications showed success badges but no data was accessible - Records were not appearing in the admin dashboard for review ### Root Cause A critical service component entered a failure state, consuming excessive CPU resources while repeatedly failing to process requests. This component handled approximately 50% of all verification traffic, causing widespread impact when it became unresponsive. #### Contributing Factors - The affected service component entered an unrecoverable state requiring manual intervention - No automatic recovery mechanism was in place for high CPU usage scenarios ### Timeline - 2025-08-26: Normal operations, no errors reported - 2025-08-27: Error spike began, "No scan response" errors began to appear - 2025-08-28: Issue identified and resolved through manual intervention ### Resolution **Immediate Actions Taken:** - Manual restart of the failed service component - Traffic redistribution to reduce dependency on any single server from 50% to 25% **Planned Improvements:** - Enhanced monitoring and alerting for application-level health - Implementation of automatic recovery mechanisms for performance degradation - Improved health checks that can detect and isolate failing components https://status.cerebrum.com/incident/714245 Wed, 27 Aug 2025 19:56:00 -0000 https://status.cerebrum.com/incident/714245#2d5d2ac621b752043477e90d01ec3f87adf932b6acbe1f7123bd0d2a3ae850f4 We have received reports of elevated "No scan response" errors. We are investigating https://status.cerebrum.com/ Tue, 26 Aug 2025 20:51:36 +0000 https://status.cerebrum.com/#4518d57b136e65120a4e01d6cc1005b7d63f634220aa5fe3dbf65b20ad41c3d8 Cerebrum vID API recovered https://status.cerebrum.com/ Tue, 26 Aug 2025 20:50:42 +0000 https://status.cerebrum.com/#4518d57b136e65120a4e01d6cc1005b7d63f634220aa5fe3dbf65b20ad41c3d8 Cerebrum vID API went down https://status.cerebrum.com/ Tue, 26 Aug 2025 20:46:36 +0000 https://status.cerebrum.com/#d86dc26e88b6d82f04ded11b1ba2411d4a8543ffcdc055430f07e90208c4dba6 Cerebrum vID API recovered https://status.cerebrum.com/ Tue, 26 Aug 2025 20:44:04 +0000 https://status.cerebrum.com/#d86dc26e88b6d82f04ded11b1ba2411d4a8543ffcdc055430f07e90208c4dba6 Cerebrum vID API went down https://status.cerebrum.com/ Tue, 26 Aug 2025 18:10:56 +0000 https://status.cerebrum.com/#877f35876f638fb7424c3b329d6e43b21af5bcda5a6aa3199ddac28b5dde53ba Cerebrum vID API recovered https://status.cerebrum.com/ Tue, 26 Aug 2025 18:10:51 +0000 https://status.cerebrum.com/#877f35876f638fb7424c3b329d6e43b21af5bcda5a6aa3199ddac28b5dde53ba Cerebrum vID API went down https://status.cerebrum.com/ Thu, 21 Aug 2025 21:36:54 +0000 https://status.cerebrum.com/#11fafd9d9f081d996f8b4d61e2ee1b91f1f5e3eff1b5702ee691d8ba0603620a Cerebrum vID API recovered https://status.cerebrum.com/ Thu, 21 Aug 2025 21:36:03 +0000 https://status.cerebrum.com/#11fafd9d9f081d996f8b4d61e2ee1b91f1f5e3eff1b5702ee691d8ba0603620a Cerebrum vID API went down https://status.cerebrum.com/ Thu, 21 Aug 2025 20:06:16 +0000 https://status.cerebrum.com/#cdf8a35a463b7bcf8384660a07139b687c6a8e8df0260ca714558c348d1ebfe4 Authentication API recovered https://status.cerebrum.com/ Thu, 21 Aug 2025 20:05:07 +0000 https://status.cerebrum.com/#d148ad10498abf8ff3083b2530f55ab59cbe86b4ac7f51e56d94f0f6dc435f28 Document Verification API recovered https://status.cerebrum.com/ Thu, 21 Aug 2025 20:01:57 +0000 https://status.cerebrum.com/#f1e139484a36a118bc0b6f0aa80b33787ad15bd882747d7e35de740aee829401 Cerebrum vID API recovered https://status.cerebrum.com/ Thu, 21 Aug 2025 19:56:11 +0000 https://status.cerebrum.com/#cdf8a35a463b7bcf8384660a07139b687c6a8e8df0260ca714558c348d1ebfe4 Authentication API went down https://status.cerebrum.com/ Thu, 21 Aug 2025 19:55:06 +0000 https://status.cerebrum.com/#d148ad10498abf8ff3083b2530f55ab59cbe86b4ac7f51e56d94f0f6dc435f28 Document Verification API went down https://status.cerebrum.com/ Thu, 21 Aug 2025 19:51:06 +0000 https://status.cerebrum.com/#10bdc35f5e57eb9b8461937f60fd7c5edbe7222223e796601f1b3c26de6c0450 Authentication API recovered https://status.cerebrum.com/ Thu, 21 Aug 2025 19:49:59 +0000 https://status.cerebrum.com/#f1e139484a36a118bc0b6f0aa80b33787ad15bd882747d7e35de740aee829401 Cerebrum vID API went down https://status.cerebrum.com/ Thu, 21 Aug 2025 19:46:18 +0000 https://status.cerebrum.com/#120a11298557abe14056563f417862d1f8b6f01908ef9b68768e5e2448e617ef Cerebrum vID API recovered https://status.cerebrum.com/ Thu, 21 Aug 2025 19:45:58 +0000 https://status.cerebrum.com/#10bdc35f5e57eb9b8461937f60fd7c5edbe7222223e796601f1b3c26de6c0450 Authentication API went down https://status.cerebrum.com/ Thu, 21 Aug 2025 19:45:50 +0000 https://status.cerebrum.com/#120a11298557abe14056563f417862d1f8b6f01908ef9b68768e5e2448e617ef Cerebrum vID API went down https://status.cerebrum.com/ Thu, 21 Aug 2025 16:00:40 +0000 https://status.cerebrum.com/#82813adcc34c88871df8be3174ba253c517613fd8baa52b5831918af13bc8ba7 Cerebrum vID API recovered https://status.cerebrum.com/ Thu, 21 Aug 2025 15:58:08 +0000 https://status.cerebrum.com/#82813adcc34c88871df8be3174ba253c517613fd8baa52b5831918af13bc8ba7 Cerebrum vID API went down https://status.cerebrum.com/ Tue, 19 Aug 2025 21:32:18 +0000 https://status.cerebrum.com/#af90f1da9a3ea8b87c2f1ab2142a3e60c3517d66f5941c5a48580533200642f7 Cerebrum vID API recovered https://status.cerebrum.com/ Tue, 19 Aug 2025 21:31:15 +0000 https://status.cerebrum.com/#af90f1da9a3ea8b87c2f1ab2142a3e60c3517d66f5941c5a48580533200642f7 Cerebrum vID API went down https://status.cerebrum.com/ Tue, 19 Aug 2025 13:10:47 +0000 https://status.cerebrum.com/#31bd0188aa20994bf2705cbeb9f3d0e2f8734f3cc7b0bfeb8c9c66cf9920e79a Authentication API recovered https://status.cerebrum.com/ Tue, 19 Aug 2025 13:06:14 +0000 https://status.cerebrum.com/#7dd37db7a4d28e9651ba9577b4b5c61c7579e79b9ee4a88a3425ff790e379ff0 Cerebrum vID API recovered https://status.cerebrum.com/ Tue, 19 Aug 2025 13:06:04 +0000 https://status.cerebrum.com/#31bd0188aa20994bf2705cbeb9f3d0e2f8734f3cc7b0bfeb8c9c66cf9920e79a Authentication API went down https://status.cerebrum.com/ Tue, 19 Aug 2025 13:05:56 +0000 https://status.cerebrum.com/#7dd37db7a4d28e9651ba9577b4b5c61c7579e79b9ee4a88a3425ff790e379ff0 Cerebrum vID API went down https://status.cerebrum.com/ Mon, 18 Aug 2025 20:55:46 +0000 https://status.cerebrum.com/#00cf9b4c2f0888a65bfc9a457362ebe84a42a95b60bdb81caad0ba83083063f1 Cerebrum vID API recovered https://status.cerebrum.com/ Mon, 18 Aug 2025 20:55:06 +0000 https://status.cerebrum.com/#00cf9b4c2f0888a65bfc9a457362ebe84a42a95b60bdb81caad0ba83083063f1 Cerebrum vID API went down https://status.cerebrum.com/ Mon, 18 Aug 2025 20:35:05 +0000 https://status.cerebrum.com/#d363add58a29a8a1167ef8ae1572c8e674ec2fc3d5fac292394d7dddf18ffa41 Cerebrum vID API recovered https://status.cerebrum.com/ Mon, 18 Aug 2025 20:34:37 +0000 https://status.cerebrum.com/#d363add58a29a8a1167ef8ae1572c8e674ec2fc3d5fac292394d7dddf18ffa41 Cerebrum vID API went down https://status.cerebrum.com/ Sun, 10 Aug 2025 00:37:52 +0000 https://status.cerebrum.com/#cee03576d9c947f35db167a79224357d23d7ca744f44238ebc2254d69af2f478 Authentication API recovered https://status.cerebrum.com/ Sun, 10 Aug 2025 00:33:09 +0000 https://status.cerebrum.com/#acf0c0a244f2aded39c7928adeda63f8ecbdf164b893e6ed3cc9d1beec5ebe99 Cerebrum vID API recovered https://status.cerebrum.com/ Sun, 10 Aug 2025 00:32:48 +0000 https://status.cerebrum.com/#cee03576d9c947f35db167a79224357d23d7ca744f44238ebc2254d69af2f478 Authentication API went down https://status.cerebrum.com/ Sun, 10 Aug 2025 00:32:37 +0000 https://status.cerebrum.com/#acf0c0a244f2aded39c7928adeda63f8ecbdf164b893e6ed3cc9d1beec5ebe99 Cerebrum vID API went down https://status.cerebrum.com/incident/575889 Thu, 22 May 2025 18:17:00 -0000 https://status.cerebrum.com/incident/575889#28416eb645041ab14af0188c614078b06159eacf7afcad3af0dde54126be28dd The issue has been resolved. https://status.cerebrum.com/incident/575889 Thu, 22 May 2025 18:17:00 -0000 https://status.cerebrum.com/incident/575889#e014390fd6912b1909cab53b7499aa47aa0104929a95011f87b7e31af9833593 On May 22nd, 2025, Cerebrum's Document Verify API had a 9-minute outage from 4:28 PM UTC to 4:37 PM UTC, caused by a deployment that upgraded a fundamental piece of software in our instances. Users who tried scanning their ID using vID / vID Web during that time window got an Internal Server Error response. The incident was identified and fixed, with a follow-up definitive fix to be implemented. We apologize for the inconvenience and are taking measures to ensure similar issues don't happen again. https://status.cerebrum.com/incident/521324 Sun, 02 Mar 2025 07:31:36 -0000 https://status.cerebrum.com/incident/521324#f5849258f7fc93b249ba1ad600b3eb6912e3c6c37ac76162f0bf0a0d1a2ceb5f Maintenance completed https://status.cerebrum.com/incident/521324 Sun, 02 Mar 2025 07:31:36 -0000 https://status.cerebrum.com/incident/521324#f5849258f7fc93b249ba1ad600b3eb6912e3c6c37ac76162f0bf0a0d1a2ceb5f Maintenance completed https://status.cerebrum.com/incident/521324 Sun, 02 Mar 2025 07:31:36 -0000 https://status.cerebrum.com/incident/521324#f5849258f7fc93b249ba1ad600b3eb6912e3c6c37ac76162f0bf0a0d1a2ceb5f Maintenance completed https://status.cerebrum.com/incident/521324 Sun, 02 Mar 2025 05:01:36 -0000 https://status.cerebrum.com/incident/521324#5a8c4d23896835dad8b3a8fd662e7839148300d877b2ebc577fc491265e5f966 Our team will perform a scheduled maintenance on Mar 2nd, 2025 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply database improvements and ensure system stability and performance. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. https://status.cerebrum.com/incident/521324 Sun, 02 Mar 2025 05:01:36 -0000 https://status.cerebrum.com/incident/521324#5a8c4d23896835dad8b3a8fd662e7839148300d877b2ebc577fc491265e5f966 Our team will perform a scheduled maintenance on Mar 2nd, 2025 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply database improvements and ensure system stability and performance. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. https://status.cerebrum.com/incident/521324 Sun, 02 Mar 2025 05:01:36 -0000 https://status.cerebrum.com/incident/521324#5a8c4d23896835dad8b3a8fd662e7839148300d877b2ebc577fc491265e5f966 Our team will perform a scheduled maintenance on Mar 2nd, 2025 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply database improvements and ensure system stability and performance. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. https://status.cerebrum.com/incident/521324 Sun, 02 Mar 2025 05:01:36 -0000 https://status.cerebrum.com/incident/521324#5a8c4d23896835dad8b3a8fd662e7839148300d877b2ebc577fc491265e5f966 Our team will perform a scheduled maintenance on Mar 2nd, 2025 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply database improvements and ensure system stability and performance. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. https://status.cerebrum.com/incident/521324 Sun, 02 Mar 2025 05:01:36 -0000 https://status.cerebrum.com/incident/521324#5a8c4d23896835dad8b3a8fd662e7839148300d877b2ebc577fc491265e5f966 Our team will perform a scheduled maintenance on Mar 2nd, 2025 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply database improvements and ensure system stability and performance. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. https://status.cerebrum.com/incident/521324 Sun, 02 Mar 2025 05:01:36 -0000 https://status.cerebrum.com/incident/521324#5a8c4d23896835dad8b3a8fd662e7839148300d877b2ebc577fc491265e5f966 Our team will perform a scheduled maintenance on Mar 2nd, 2025 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply database improvements and ensure system stability and performance. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:21:40 -0000 https://status.cerebrum.com/incident/465475#53e533ca57e233f63eb530b4184928814b22139d080afdf65b0016399feb1a63 Maintenance completed https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:21:40 -0000 https://status.cerebrum.com/incident/465475#53e533ca57e233f63eb530b4184928814b22139d080afdf65b0016399feb1a63 Maintenance completed https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:21:40 -0000 https://status.cerebrum.com/incident/465475#53e533ca57e233f63eb530b4184928814b22139d080afdf65b0016399feb1a63 Maintenance completed https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:21:40 -0000 https://status.cerebrum.com/incident/465475#53e533ca57e233f63eb530b4184928814b22139d080afdf65b0016399feb1a63 Maintenance completed https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:21:40 -0000 https://status.cerebrum.com/incident/465475#53e533ca57e233f63eb530b4184928814b22139d080afdf65b0016399feb1a63 Maintenance completed https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:00:37 -0000 https://status.cerebrum.com/incident/465475#a6e24a52d248434a456de2d0caa9b8d457e920e72988176f19748291f219e848 Our team will perform a scheduled maintenance on Nov 23rd, 2024 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply platform improvements and ensure system stability. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. At 12:01 AM EST, the maintenance window started. At 12:10 AM EST, the platform improvements were applied successfully and the team was testing the platform. At 12:19 AM EST - The team finalizes the tests with no errors; At 12:21 AM EST - The maintenance window were completed. https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:00:37 -0000 https://status.cerebrum.com/incident/465475#a6e24a52d248434a456de2d0caa9b8d457e920e72988176f19748291f219e848 Our team will perform a scheduled maintenance on Nov 23rd, 2024 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply platform improvements and ensure system stability. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. At 12:01 AM EST, the maintenance window started. At 12:10 AM EST, the platform improvements were applied successfully and the team was testing the platform. At 12:19 AM EST - The team finalizes the tests with no errors; At 12:21 AM EST - The maintenance window were completed. https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:00:37 -0000 https://status.cerebrum.com/incident/465475#a6e24a52d248434a456de2d0caa9b8d457e920e72988176f19748291f219e848 Our team will perform a scheduled maintenance on Nov 23rd, 2024 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply platform improvements and ensure system stability. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. At 12:01 AM EST, the maintenance window started. At 12:10 AM EST, the platform improvements were applied successfully and the team was testing the platform. At 12:19 AM EST - The team finalizes the tests with no errors; At 12:21 AM EST - The maintenance window were completed. https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:00:37 -0000 https://status.cerebrum.com/incident/465475#a6e24a52d248434a456de2d0caa9b8d457e920e72988176f19748291f219e848 Our team will perform a scheduled maintenance on Nov 23rd, 2024 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply platform improvements and ensure system stability. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. At 12:01 AM EST, the maintenance window started. At 12:10 AM EST, the platform improvements were applied successfully and the team was testing the platform. At 12:19 AM EST - The team finalizes the tests with no errors; At 12:21 AM EST - The maintenance window were completed. https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:00:37 -0000 https://status.cerebrum.com/incident/465475#a6e24a52d248434a456de2d0caa9b8d457e920e72988176f19748291f219e848 Our team will perform a scheduled maintenance on Nov 23rd, 2024 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply platform improvements and ensure system stability. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. At 12:01 AM EST, the maintenance window started. At 12:10 AM EST, the platform improvements were applied successfully and the team was testing the platform. At 12:19 AM EST - The team finalizes the tests with no errors; At 12:21 AM EST - The maintenance window were completed. https://status.cerebrum.com/incident/450177 Thu, 24 Oct 2024 21:24:00 -0000 https://status.cerebrum.com/incident/450177#116792f26da570b86b8bbd23343ed6ef55e74cfd22cf5a181c8a2f1e922b6c99 We have identified the root cause and applied a quick fix, with a permanent solution to be implemented in the next 24 hours. Users should be able to go through with their orders now. We'll be monitoring the situation until it's resolved. https://status.cerebrum.com/incident/450177 Thu, 24 Oct 2024 21:24:00 -0000 https://status.cerebrum.com/incident/450177#116792f26da570b86b8bbd23343ed6ef55e74cfd22cf5a181c8a2f1e922b6c99 We have identified the root cause and applied a quick fix, with a permanent solution to be implemented in the next 24 hours. Users should be able to go through with their orders now. We'll be monitoring the situation until it's resolved. https://status.cerebrum.com/incident/450177 Thu, 24 Oct 2024 20:44:00 -0000 https://status.cerebrum.com/incident/450177#ae2c75cfaf5b6a7ebec65b229e1eff6e11a33ff180be71abf26b68ede8893cb4 We are aware of the issues a subset of our users is facing when accepting invites and / or completing orders. Our team is working on the problem, and currently investigating a possible cause. We'll update this thread as we go through the problem. https://status.cerebrum.com/incident/450177 Thu, 24 Oct 2024 20:44:00 -0000 https://status.cerebrum.com/incident/450177#ae2c75cfaf5b6a7ebec65b229e1eff6e11a33ff180be71abf26b68ede8893cb4 We are aware of the issues a subset of our users is facing when accepting invites and / or completing orders. Our team is working on the problem, and currently investigating a possible cause. We'll update this thread as we go through the problem. https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 05:20:00 -0000 https://status.cerebrum.com/incident/400942#3db38dbd4137ef297482ae8de84161118dd036be25ac5976b47dd1be20bbf1b0 Maintenance completed https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 05:20:00 -0000 https://status.cerebrum.com/incident/400942#3db38dbd4137ef297482ae8de84161118dd036be25ac5976b47dd1be20bbf1b0 Maintenance completed https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 05:20:00 -0000 https://status.cerebrum.com/incident/400942#3db38dbd4137ef297482ae8de84161118dd036be25ac5976b47dd1be20bbf1b0 Maintenance completed https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 05:20:00 -0000 https://status.cerebrum.com/incident/400942#3db38dbd4137ef297482ae8de84161118dd036be25ac5976b47dd1be20bbf1b0 Maintenance completed https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 04:00:00 -0000 https://status.cerebrum.com/incident/400942#ed0d38aecfa652742b3d0a4d3f36c6520ccec39156e5eb14daf54f77fac16564 We're upgrading our production servers' operational systems and softwares in a rolling-update manner. We don't expect any downtimes in this maintenance, but they may occur. Our infrastructure team is actively monitoring the traffic and are ready to respond to any issues. https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 04:00:00 -0000 https://status.cerebrum.com/incident/400942#ed0d38aecfa652742b3d0a4d3f36c6520ccec39156e5eb14daf54f77fac16564 We're upgrading our production servers' operational systems and softwares in a rolling-update manner. We don't expect any downtimes in this maintenance, but they may occur. Our infrastructure team is actively monitoring the traffic and are ready to respond to any issues. https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 04:00:00 -0000 https://status.cerebrum.com/incident/400942#ed0d38aecfa652742b3d0a4d3f36c6520ccec39156e5eb14daf54f77fac16564 We're upgrading our production servers' operational systems and softwares in a rolling-update manner. We don't expect any downtimes in this maintenance, but they may occur. Our infrastructure team is actively monitoring the traffic and are ready to respond to any issues. https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 04:00:00 -0000 https://status.cerebrum.com/incident/400942#ed0d38aecfa652742b3d0a4d3f36c6520ccec39156e5eb14daf54f77fac16564 We're upgrading our production servers' operational systems and softwares in a rolling-update manner. We don't expect any downtimes in this maintenance, but they may occur. Our infrastructure team is actively monitoring the traffic and are ready to respond to any issues. https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 04:00:00 -0000 https://status.cerebrum.com/incident/400942#ed0d38aecfa652742b3d0a4d3f36c6520ccec39156e5eb14daf54f77fac16564 We're upgrading our production servers' operational systems and softwares in a rolling-update manner. We don't expect any downtimes in this maintenance, but they may occur. Our infrastructure team is actively monitoring the traffic and are ready to respond to any issues. https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 04:00:00 -0000 https://status.cerebrum.com/incident/400942#ed0d38aecfa652742b3d0a4d3f36c6520ccec39156e5eb14daf54f77fac16564 We're upgrading our production servers' operational systems and softwares in a rolling-update manner. We don't expect any downtimes in this maintenance, but they may occur. Our infrastructure team is actively monitoring the traffic and are ready to respond to any issues. https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 04:00:00 -0000 https://status.cerebrum.com/incident/400942#ed0d38aecfa652742b3d0a4d3f36c6520ccec39156e5eb14daf54f77fac16564 We're upgrading our production servers' operational systems and softwares in a rolling-update manner. We don't expect any downtimes in this maintenance, but they may occur. Our infrastructure team is actively monitoring the traffic and are ready to respond to any issues. https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 04:00:00 -0000 https://status.cerebrum.com/incident/400942#ed0d38aecfa652742b3d0a4d3f36c6520ccec39156e5eb14daf54f77fac16564 We're upgrading our production servers' operational systems and softwares in a rolling-update manner. We don't expect any downtimes in this maintenance, but they may occur. Our infrastructure team is actively monitoring the traffic and are ready to respond to any issues. https://status.cerebrum.com/incident/400838 Fri, 19 Jul 2024 23:34:00 -0000 https://status.cerebrum.com/incident/400838#f66acf0d8961a2146c139b1b00426431f8b0e74c3bfacbd25cc640f7c56d3971 We have records that indicate another instance in the load balancer was also affected. For that reason, that instance removed from the targets and that seems to have resolved the issue completely. We will ensure that instance is completely operational before bringing it back up. Sorry for the inconvenience. https://status.cerebrum.com/incident/400838 Fri, 19 Jul 2024 23:34:00 -0000 https://status.cerebrum.com/incident/400838#f66acf0d8961a2146c139b1b00426431f8b0e74c3bfacbd25cc640f7c56d3971 We have records that indicate another instance in the load balancer was also affected. For that reason, that instance removed from the targets and that seems to have resolved the issue completely. We will ensure that instance is completely operational before bringing it back up. Sorry for the inconvenience. https://status.cerebrum.com/incident/400838 Fri, 19 Jul 2024 22:18:00 -0000 https://status.cerebrum.com/incident/400838#9519387fc3591b72c2555f4c8e8b61b3372eef6157523fb32a36d15e94ee10f4 We have removed the faulty instance from the load balancer until it's totally restored. New ID verification requests should go through without any issues. We're actively monitoring the issue. https://status.cerebrum.com/incident/400838 Fri, 19 Jul 2024 22:18:00 -0000 https://status.cerebrum.com/incident/400838#9519387fc3591b72c2555f4c8e8b61b3372eef6157523fb32a36d15e94ee10f4 We have removed the faulty instance from the load balancer until it's totally restored. New ID verification requests should go through without any issues. We're actively monitoring the issue. https://status.cerebrum.com/incident/400838 Fri, 19 Jul 2024 20:15:00 -0000 https://status.cerebrum.com/incident/400838#78b144c53a19b9383bba82e39a7bbb536f3ada660e7f02a4de41115da14597eb One of the instances handling ID verification in our systems stopped working for part of July 19th. This was due to the issue with Crowdstrike (https://www.crowdstrike.com/blog/statement-on-falcon-content-update-for-windows-hosts/) that impacted many companies around the globe. Because of that, part of the ID verification requests made to our servers failed. We're working to restore 100% coverage on that. https://status.cerebrum.com/incident/400838 Fri, 19 Jul 2024 20:15:00 -0000 https://status.cerebrum.com/incident/400838#78b144c53a19b9383bba82e39a7bbb536f3ada660e7f02a4de41115da14597eb One of the instances handling ID verification in our systems stopped working for part of July 19th. This was due to the issue with Crowdstrike (https://www.crowdstrike.com/blog/statement-on-falcon-content-update-for-windows-hosts/) that impacted many companies around the globe. Because of that, part of the ID verification requests made to our servers failed. We're working to restore 100% coverage on that. https://status.cerebrum.com/incident/348089 Sat, 30 Mar 2024 02:51:33 -0000 https://status.cerebrum.com/incident/348089#3094289d1d03bdd19860d6862f595823bb31ab1b647e12988f2c5fe90ec18cc4 Maintenance completed https://status.cerebrum.com/incident/348089 Sat, 30 Mar 2024 02:51:33 -0000 https://status.cerebrum.com/incident/348089#3094289d1d03bdd19860d6862f595823bb31ab1b647e12988f2c5fe90ec18cc4 Maintenance completed https://status.cerebrum.com/incident/348089 Sat, 30 Mar 2024 02:51:33 -0000 https://status.cerebrum.com/incident/348089#3094289d1d03bdd19860d6862f595823bb31ab1b647e12988f2c5fe90ec18cc4 Maintenance completed https://status.cerebrum.com/incident/348089 Sat, 30 Mar 2024 02:20:00 -0000 https://status.cerebrum.com/incident/348089#373e16ec0798cdec96b0c90b004eb55a8b6bcda3e8f5140fb96c7d86b7519c3d We're performing a maintenance on our production services. There may be short periods of downtime (not more than 5 minutes) during the maintenance. https://status.cerebrum.com/incident/348089 Sat, 30 Mar 2024 02:20:00 -0000 https://status.cerebrum.com/incident/348089#373e16ec0798cdec96b0c90b004eb55a8b6bcda3e8f5140fb96c7d86b7519c3d We're performing a maintenance on our production services. There may be short periods of downtime (not more than 5 minutes) during the maintenance. https://status.cerebrum.com/incident/348089 Sat, 30 Mar 2024 02:20:00 -0000 https://status.cerebrum.com/incident/348089#373e16ec0798cdec96b0c90b004eb55a8b6bcda3e8f5140fb96c7d86b7519c3d We're performing a maintenance on our production services. There may be short periods of downtime (not more than 5 minutes) during the maintenance. https://status.cerebrum.com/incident/348089 Sat, 30 Mar 2024 02:20:00 -0000 https://status.cerebrum.com/incident/348089#373e16ec0798cdec96b0c90b004eb55a8b6bcda3e8f5140fb96c7d86b7519c3d We're performing a maintenance on our production services. There may be short periods of downtime (not more than 5 minutes) during the maintenance. https://status.cerebrum.com/incident/348089 Sat, 30 Mar 2024 02:20:00 -0000 https://status.cerebrum.com/incident/348089#373e16ec0798cdec96b0c90b004eb55a8b6bcda3e8f5140fb96c7d86b7519c3d We're performing a maintenance on our production services. There may be short periods of downtime (not more than 5 minutes) during the maintenance. https://status.cerebrum.com/incident/348089 Sat, 30 Mar 2024 02:20:00 -0000 https://status.cerebrum.com/incident/348089#373e16ec0798cdec96b0c90b004eb55a8b6bcda3e8f5140fb96c7d86b7519c3d We're performing a maintenance on our production services. There may be short periods of downtime (not more than 5 minutes) during the maintenance. https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 03:26:23 -0000 https://status.cerebrum.com/incident/288839#2f16a16a0542703f6ffadda3c403bb9cdec604bf64ba1970f053eed5b0de1426 Maintenance completed https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 03:26:23 -0000 https://status.cerebrum.com/incident/288839#2f16a16a0542703f6ffadda3c403bb9cdec604bf64ba1970f053eed5b0de1426 Maintenance completed https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 03:26:23 -0000 https://status.cerebrum.com/incident/288839#2f16a16a0542703f6ffadda3c403bb9cdec604bf64ba1970f053eed5b0de1426 Maintenance completed https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 02:40:00 -0000 https://status.cerebrum.com/incident/288839#07dee5b52c8de5213dee22df12980b69bc3f745632e2dfe06d0bf80007c775ba We are performing server updates to our core APIs, and web-services may be intermittently available for this period. https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 02:40:00 -0000 https://status.cerebrum.com/incident/288839#07dee5b52c8de5213dee22df12980b69bc3f745632e2dfe06d0bf80007c775ba We are performing server updates to our core APIs, and web-services may be intermittently available for this period. https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 02:40:00 -0000 https://status.cerebrum.com/incident/288839#07dee5b52c8de5213dee22df12980b69bc3f745632e2dfe06d0bf80007c775ba We are performing server updates to our core APIs, and web-services may be intermittently available for this period. https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 02:40:00 -0000 https://status.cerebrum.com/incident/288839#07dee5b52c8de5213dee22df12980b69bc3f745632e2dfe06d0bf80007c775ba We are performing server updates to our core APIs, and web-services may be intermittently available for this period. https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 02:40:00 -0000 https://status.cerebrum.com/incident/288839#07dee5b52c8de5213dee22df12980b69bc3f745632e2dfe06d0bf80007c775ba We are performing server updates to our core APIs, and web-services may be intermittently available for this period. https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 02:40:00 -0000 https://status.cerebrum.com/incident/288839#07dee5b52c8de5213dee22df12980b69bc3f745632e2dfe06d0bf80007c775ba We are performing server updates to our core APIs, and web-services may be intermittently available for this period.