Incidents reported on status page for Cerebrum https://status.cerebrum.com/ https://d1lppblt9t2x15.cloudfront.net/logos/eb7a5ea5e12a69d074b673d72b5bfb8f.png https://status.cerebrum.com/ en https://status.cerebrum.com/ Sun, 29 Jun 2025 06:40:24 +0000 https://status.cerebrum.com/#3c55bd81acbe503260a440c7925691b6856138f947e058abee87f7eaefeb5af3 Authentication API recovered https://status.cerebrum.com/ Sun, 29 Jun 2025 06:35:40 +0000 https://status.cerebrum.com/#3ef479893c46789a90cb6c1d96d2595706425896bca94b43c674816e5ea9261d Cerebrum vID API recovered https://status.cerebrum.com/ Sun, 29 Jun 2025 06:35:20 +0000 https://status.cerebrum.com/#3c55bd81acbe503260a440c7925691b6856138f947e058abee87f7eaefeb5af3 Authentication API went down https://status.cerebrum.com/ Sun, 29 Jun 2025 06:35:11 +0000 https://status.cerebrum.com/#3ef479893c46789a90cb6c1d96d2595706425896bca94b43c674816e5ea9261d Cerebrum vID API went down https://status.cerebrum.com/ Sun, 29 Jun 2025 06:31:40 +0000 https://status.cerebrum.com/#19d0ef3a11ad6ffad18987bd5a2662ed52d8a157d10f55f6660c014b98954b18 Cerebrum vID API recovered https://status.cerebrum.com/ Sun, 29 Jun 2025 06:31:29 +0000 https://status.cerebrum.com/#19d0ef3a11ad6ffad18987bd5a2662ed52d8a157d10f55f6660c014b98954b18 Cerebrum vID API went down https://status.cerebrum.com/ Sun, 29 Jun 2025 06:18:10 +0000 https://status.cerebrum.com/#60ad86f8041b2519840cd9bb3d4db60132c56c56de7eefc5f493053b2c0b86e3 Cerebrum vID API recovered https://status.cerebrum.com/ Sun, 29 Jun 2025 06:17:57 +0000 https://status.cerebrum.com/#60ad86f8041b2519840cd9bb3d4db60132c56c56de7eefc5f493053b2c0b86e3 Cerebrum vID API went down https://status.cerebrum.com/ Sun, 15 Jun 2025 06:38:55 +0000 https://status.cerebrum.com/#34c7ff37c7a596412eebaa60803007003ae92e3bb7e38be16c547c024471551e Cerebrum vID API recovered https://status.cerebrum.com/ Sun, 15 Jun 2025 06:38:23 +0000 https://status.cerebrum.com/#34c7ff37c7a596412eebaa60803007003ae92e3bb7e38be16c547c024471551e Cerebrum vID API went down https://status.cerebrum.com/ Thu, 12 Jun 2025 22:53:19 +0000 https://status.cerebrum.com/#fbb3092463f7ee51704030e5ca9e8aaa2ce47a592611517959483f7f86445e1a Document Verification API recovered https://status.cerebrum.com/ Thu, 12 Jun 2025 22:48:45 +0000 https://status.cerebrum.com/#fbb3092463f7ee51704030e5ca9e8aaa2ce47a592611517959483f7f86445e1a Document Verification API went down https://status.cerebrum.com/ Sun, 08 Jun 2025 00:52:57 +0000 https://status.cerebrum.com/#21a6353bc72bad4da9890ec8b9bd7f568ccb2234a82c23e0427368bd2144ed03 Cerebrum vID Web recovered https://status.cerebrum.com/ Sun, 08 Jun 2025 00:52:47 +0000 https://status.cerebrum.com/#6f69d7e1adafa8fd4515b2ae35f496e5d45b366b4e22da5d7ac704a585080ba9 Cerebrum vID API recovered https://status.cerebrum.com/ Sun, 08 Jun 2025 00:52:17 +0000 https://status.cerebrum.com/#21a6353bc72bad4da9890ec8b9bd7f568ccb2234a82c23e0427368bd2144ed03 Cerebrum vID Web went down https://status.cerebrum.com/ Sun, 08 Jun 2025 00:52:07 +0000 https://status.cerebrum.com/#6f69d7e1adafa8fd4515b2ae35f496e5d45b366b4e22da5d7ac704a585080ba9 Cerebrum vID API went down https://status.cerebrum.com/ Sun, 08 Jun 2025 00:40:47 +0000 https://status.cerebrum.com/#5bda63e38ee1eee64343d019e0035bd26a616aa06a1c7127cadf2417d041e0db Cerebrum vID API recovered https://status.cerebrum.com/ Sun, 08 Jun 2025 00:40:08 +0000 https://status.cerebrum.com/#5bda63e38ee1eee64343d019e0035bd26a616aa06a1c7127cadf2417d041e0db Cerebrum vID API went down https://status.cerebrum.com/ Mon, 02 Jun 2025 00:20:07 +0000 https://status.cerebrum.com/#ed6c15826c283680ae348f490b99eb824031eea43346c82c32f7c6c2bb22b8d3 Cerebrum vID API recovered https://status.cerebrum.com/ Mon, 02 Jun 2025 00:18:38 +0000 https://status.cerebrum.com/#ed6c15826c283680ae348f490b99eb824031eea43346c82c32f7c6c2bb22b8d3 Cerebrum vID API went down https://status.cerebrum.com/ Tue, 27 May 2025 08:46:38 +0000 https://status.cerebrum.com/#1e3c3c927bb1fb3ec1688656556361253b9597b80d819da91fda6f5297e601de Document Verification API recovered https://status.cerebrum.com/ Tue, 27 May 2025 08:37:03 +0000 https://status.cerebrum.com/#1e3c3c927bb1fb3ec1688656556361253b9597b80d819da91fda6f5297e601de Document Verification API went down https://status.cerebrum.com/incident/575889 Thu, 22 May 2025 18:17:00 -0000 https://status.cerebrum.com/incident/575889#28416eb645041ab14af0188c614078b06159eacf7afcad3af0dde54126be28dd The issue has been resolved. https://status.cerebrum.com/incident/575889 Thu, 22 May 2025 18:17:00 -0000 https://status.cerebrum.com/incident/575889#e014390fd6912b1909cab53b7499aa47aa0104929a95011f87b7e31af9833593 On May 22nd, 2025, Cerebrum's Document Verify API had a 9-minute outage from 4:28 PM UTC to 4:37 PM UTC, caused by a deployment that upgraded a fundamental piece of software in our instances. Users who tried scanning their ID using vID / vID Web during that time window got an Internal Server Error response. The incident was identified and fixed, with a follow-up definitive fix to be implemented. We apologize for the inconvenience and are taking measures to ensure similar issues don't happen again. https://status.cerebrum.com/ Thu, 22 May 2025 16:43:22 +0000 https://status.cerebrum.com/#97cdd59834fdbfc89da953ca8317ecd2f3d38ccbf19a57f0a207edc3516fd83a Document Verification API recovered https://status.cerebrum.com/ Thu, 22 May 2025 16:28:30 +0000 https://status.cerebrum.com/#97cdd59834fdbfc89da953ca8317ecd2f3d38ccbf19a57f0a207edc3516fd83a Document Verification API went down https://status.cerebrum.com/ Sun, 18 May 2025 06:35:14 +0000 https://status.cerebrum.com/#66df165b74ede825b2e1a621c53ddd248c4f60fd96163efe1b01fa83344779d5 Cerebrum vID API recovered https://status.cerebrum.com/ Sun, 18 May 2025 06:34:44 +0000 https://status.cerebrum.com/#66df165b74ede825b2e1a621c53ddd248c4f60fd96163efe1b01fa83344779d5 Cerebrum vID API went down https://status.cerebrum.com/ Wed, 07 May 2025 01:09:57 +0000 https://status.cerebrum.com/#b1fb4b877182a0018767116d919a82c433b271d2730951ad04be1fb37b78516f Document Verification API recovered https://status.cerebrum.com/ Wed, 07 May 2025 01:02:43 +0000 https://status.cerebrum.com/#b1fb4b877182a0018767116d919a82c433b271d2730951ad04be1fb37b78516f Document Verification API went down https://status.cerebrum.com/ Sun, 04 May 2025 06:33:31 +0000 https://status.cerebrum.com/#87051cbbbae208079e98ea9a944b799d02014465fc0da074208ab8a07dbf941c Cerebrum vID Web recovered https://status.cerebrum.com/ Sun, 04 May 2025 06:32:36 +0000 https://status.cerebrum.com/#87051cbbbae208079e98ea9a944b799d02014465fc0da074208ab8a07dbf941c Cerebrum vID Web went down https://status.cerebrum.com/ Sun, 04 May 2025 06:20:49 +0000 https://status.cerebrum.com/#f74b52ed83812b966e6bc70d6d4c0bf37872ab899d2cd34a5d4f21648aae9a68 Cerebrum vID API recovered https://status.cerebrum.com/ Sun, 04 May 2025 06:20:19 +0000 https://status.cerebrum.com/#f74b52ed83812b966e6bc70d6d4c0bf37872ab899d2cd34a5d4f21648aae9a68 Cerebrum vID API went down https://status.cerebrum.com/ Mon, 14 Apr 2025 00:23:09 +0000 https://status.cerebrum.com/#0eff3e13b830e0682031f4543ff2064877bd49d2fcdebc2002c1baf92430cdca Cerebrum vID API recovered https://status.cerebrum.com/ Mon, 14 Apr 2025 00:21:44 +0000 https://status.cerebrum.com/#0eff3e13b830e0682031f4543ff2064877bd49d2fcdebc2002c1baf92430cdca Cerebrum vID API went down https://status.cerebrum.com/ Sun, 13 Apr 2025 15:11:37 +0000 https://status.cerebrum.com/#10d3b27110006e564a407039a0b0d5bdc86ec1f25d4d6ce0d32b8b9f49873c93 Cerebrum vID API recovered https://status.cerebrum.com/ Sun, 13 Apr 2025 15:11:14 +0000 https://status.cerebrum.com/#10d3b27110006e564a407039a0b0d5bdc86ec1f25d4d6ce0d32b8b9f49873c93 Cerebrum vID API went down https://status.cerebrum.com/ Sun, 06 Apr 2025 06:26:34 +0000 https://status.cerebrum.com/#69338737f727ff3edb7a45e9e6030df2e0b4180b12ac56ecbc1971be2a834122 Cerebrum vID API recovered https://status.cerebrum.com/ Sun, 06 Apr 2025 06:26:16 +0000 https://status.cerebrum.com/#69338737f727ff3edb7a45e9e6030df2e0b4180b12ac56ecbc1971be2a834122 Cerebrum vID API went down https://status.cerebrum.com/ Sun, 06 Apr 2025 06:08:05 +0000 https://status.cerebrum.com/#549789ef4f24e268d0982e8001974b013ac7d413fceb4de269e7f684331b36cd Cerebrum vID API recovered https://status.cerebrum.com/ Sun, 06 Apr 2025 06:07:37 +0000 https://status.cerebrum.com/#549789ef4f24e268d0982e8001974b013ac7d413fceb4de269e7f684331b36cd Cerebrum vID API went down https://status.cerebrum.com/incident/521324 Sun, 02 Mar 2025 07:31:36 +0000 https://status.cerebrum.com/incident/521324#f5849258f7fc93b249ba1ad600b3eb6912e3c6c37ac76162f0bf0a0d1a2ceb5f Maintenance completed https://status.cerebrum.com/incident/521324 Sun, 02 Mar 2025 07:31:36 +0000 https://status.cerebrum.com/incident/521324#f5849258f7fc93b249ba1ad600b3eb6912e3c6c37ac76162f0bf0a0d1a2ceb5f Maintenance completed https://status.cerebrum.com/incident/521324 Sun, 02 Mar 2025 07:31:36 +0000 https://status.cerebrum.com/incident/521324#f5849258f7fc93b249ba1ad600b3eb6912e3c6c37ac76162f0bf0a0d1a2ceb5f Maintenance completed https://status.cerebrum.com/incident/521324 Sun, 02 Mar 2025 05:55:28 -0000 https://status.cerebrum.com/incident/521324#5a8c4d23896835dad8b3a8fd662e7839148300d877b2ebc577fc491265e5f966 Our team will perform a scheduled maintenance on Mar 2nd, 2025 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply database improvements and ensure system stability and performance. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. https://status.cerebrum.com/incident/521324 Sun, 02 Mar 2025 05:55:28 -0000 https://status.cerebrum.com/incident/521324#5a8c4d23896835dad8b3a8fd662e7839148300d877b2ebc577fc491265e5f966 Our team will perform a scheduled maintenance on Mar 2nd, 2025 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply database improvements and ensure system stability and performance. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. https://status.cerebrum.com/incident/521324 Sun, 02 Mar 2025 05:55:28 -0000 https://status.cerebrum.com/incident/521324#5a8c4d23896835dad8b3a8fd662e7839148300d877b2ebc577fc491265e5f966 Our team will perform a scheduled maintenance on Mar 2nd, 2025 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply database improvements and ensure system stability and performance. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. https://status.cerebrum.com/incident/521324 Sun, 02 Mar 2025 05:01:36 -0000 https://status.cerebrum.com/incident/521324#5a8c4d23896835dad8b3a8fd662e7839148300d877b2ebc577fc491265e5f966 Our team will perform a scheduled maintenance on Mar 2nd, 2025 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply database improvements and ensure system stability and performance. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. https://status.cerebrum.com/incident/521324 Sun, 02 Mar 2025 05:01:36 -0000 https://status.cerebrum.com/incident/521324#5a8c4d23896835dad8b3a8fd662e7839148300d877b2ebc577fc491265e5f966 Our team will perform a scheduled maintenance on Mar 2nd, 2025 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply database improvements and ensure system stability and performance. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. https://status.cerebrum.com/incident/521324 Sun, 02 Mar 2025 05:01:36 -0000 https://status.cerebrum.com/incident/521324#5a8c4d23896835dad8b3a8fd662e7839148300d877b2ebc577fc491265e5f966 Our team will perform a scheduled maintenance on Mar 2nd, 2025 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply database improvements and ensure system stability and performance. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:21:40 +0000 https://status.cerebrum.com/incident/465475#53e533ca57e233f63eb530b4184928814b22139d080afdf65b0016399feb1a63 Maintenance completed https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:21:40 +0000 https://status.cerebrum.com/incident/465475#53e533ca57e233f63eb530b4184928814b22139d080afdf65b0016399feb1a63 Maintenance completed https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:21:40 +0000 https://status.cerebrum.com/incident/465475#53e533ca57e233f63eb530b4184928814b22139d080afdf65b0016399feb1a63 Maintenance completed https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:21:40 +0000 https://status.cerebrum.com/incident/465475#53e533ca57e233f63eb530b4184928814b22139d080afdf65b0016399feb1a63 Maintenance completed https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:21:40 +0000 https://status.cerebrum.com/incident/465475#53e533ca57e233f63eb530b4184928814b22139d080afdf65b0016399feb1a63 Maintenance completed https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:21:40 +0000 https://status.cerebrum.com/incident/465475#53e533ca57e233f63eb530b4184928814b22139d080afdf65b0016399feb1a63 Maintenance completed https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:00:37 -0000 https://status.cerebrum.com/incident/465475#a6e24a52d248434a456de2d0caa9b8d457e920e72988176f19748291f219e848 Our team will perform a scheduled maintenance on Nov 23rd, 2024 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply platform improvements and ensure system stability. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. At 12:01 AM EST, the maintenance window started. At 12:10 AM EST, the platform improvements were applied successfully and the team was testing the platform. At 12:19 AM EST - The team finalizes the tests with no errors; At 12:21 AM EST - The maintenance window were completed. https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:00:37 -0000 https://status.cerebrum.com/incident/465475#a6e24a52d248434a456de2d0caa9b8d457e920e72988176f19748291f219e848 Our team will perform a scheduled maintenance on Nov 23rd, 2024 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply platform improvements and ensure system stability. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. At 12:01 AM EST, the maintenance window started. At 12:10 AM EST, the platform improvements were applied successfully and the team was testing the platform. At 12:19 AM EST - The team finalizes the tests with no errors; At 12:21 AM EST - The maintenance window were completed. https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:00:37 -0000 https://status.cerebrum.com/incident/465475#a6e24a52d248434a456de2d0caa9b8d457e920e72988176f19748291f219e848 Our team will perform a scheduled maintenance on Nov 23rd, 2024 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply platform improvements and ensure system stability. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. At 12:01 AM EST, the maintenance window started. At 12:10 AM EST, the platform improvements were applied successfully and the team was testing the platform. At 12:19 AM EST - The team finalizes the tests with no errors; At 12:21 AM EST - The maintenance window were completed. https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:00:37 -0000 https://status.cerebrum.com/incident/465475#a6e24a52d248434a456de2d0caa9b8d457e920e72988176f19748291f219e848 Our team will perform a scheduled maintenance on Nov 23rd, 2024 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply platform improvements and ensure system stability. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. At 12:01 AM EST, the maintenance window started. At 12:10 AM EST, the platform improvements were applied successfully and the team was testing the platform. At 12:19 AM EST - The team finalizes the tests with no errors; At 12:21 AM EST - The maintenance window were completed. https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:00:37 -0000 https://status.cerebrum.com/incident/465475#a6e24a52d248434a456de2d0caa9b8d457e920e72988176f19748291f219e848 Our team will perform a scheduled maintenance on Nov 23rd, 2024 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply platform improvements and ensure system stability. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. At 12:01 AM EST, the maintenance window started. At 12:10 AM EST, the platform improvements were applied successfully and the team was testing the platform. At 12:19 AM EST - The team finalizes the tests with no errors; At 12:21 AM EST - The maintenance window were completed. https://status.cerebrum.com/incident/465475 Sat, 23 Nov 2024 05:00:37 -0000 https://status.cerebrum.com/incident/465475#a6e24a52d248434a456de2d0caa9b8d457e920e72988176f19748291f219e848 Our team will perform a scheduled maintenance on Nov 23rd, 2024 from 12:00 AM to 12:30 AM EST (GMT -5). During that window, our systems may be temporarily unavailable. This maintenance is necessary to apply platform improvements and ensure system stability. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact us via email to support@cerebrum.com. Thank you for your patience. At 12:01 AM EST, the maintenance window started. At 12:10 AM EST, the platform improvements were applied successfully and the team was testing the platform. At 12:19 AM EST - The team finalizes the tests with no errors; At 12:21 AM EST - The maintenance window were completed. https://status.cerebrum.com/incident/450177 Thu, 24 Oct 2024 21:24:00 -0000 https://status.cerebrum.com/incident/450177#116792f26da570b86b8bbd23343ed6ef55e74cfd22cf5a181c8a2f1e922b6c99 We have identified the root cause and applied a quick fix, with a permanent solution to be implemented in the next 24 hours. Users should be able to go through with their orders now. We'll be monitoring the situation until it's resolved. https://status.cerebrum.com/incident/450177 Thu, 24 Oct 2024 21:24:00 -0000 https://status.cerebrum.com/incident/450177#116792f26da570b86b8bbd23343ed6ef55e74cfd22cf5a181c8a2f1e922b6c99 We have identified the root cause and applied a quick fix, with a permanent solution to be implemented in the next 24 hours. Users should be able to go through with their orders now. We'll be monitoring the situation until it's resolved. https://status.cerebrum.com/incident/450177 Thu, 24 Oct 2024 20:44:00 -0000 https://status.cerebrum.com/incident/450177#ae2c75cfaf5b6a7ebec65b229e1eff6e11a33ff180be71abf26b68ede8893cb4 We are aware of the issues a subset of our users is facing when accepting invites and / or completing orders. Our team is working on the problem, and currently investigating a possible cause. We'll update this thread as we go through the problem. https://status.cerebrum.com/incident/450177 Thu, 24 Oct 2024 20:44:00 -0000 https://status.cerebrum.com/incident/450177#ae2c75cfaf5b6a7ebec65b229e1eff6e11a33ff180be71abf26b68ede8893cb4 We are aware of the issues a subset of our users is facing when accepting invites and / or completing orders. Our team is working on the problem, and currently investigating a possible cause. We'll update this thread as we go through the problem. https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 05:20:00 +0000 https://status.cerebrum.com/incident/400942#3db38dbd4137ef297482ae8de84161118dd036be25ac5976b47dd1be20bbf1b0 Maintenance completed https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 05:20:00 +0000 https://status.cerebrum.com/incident/400942#3db38dbd4137ef297482ae8de84161118dd036be25ac5976b47dd1be20bbf1b0 Maintenance completed https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 05:20:00 +0000 https://status.cerebrum.com/incident/400942#3db38dbd4137ef297482ae8de84161118dd036be25ac5976b47dd1be20bbf1b0 Maintenance completed https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 05:20:00 +0000 https://status.cerebrum.com/incident/400942#3db38dbd4137ef297482ae8de84161118dd036be25ac5976b47dd1be20bbf1b0 Maintenance completed https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 05:20:00 +0000 https://status.cerebrum.com/incident/400942#3db38dbd4137ef297482ae8de84161118dd036be25ac5976b47dd1be20bbf1b0 Maintenance completed https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 05:16:58 -0000 https://status.cerebrum.com/incident/400942#ed0d38aecfa652742b3d0a4d3f36c6520ccec39156e5eb14daf54f77fac16564 We're upgrading our production servers' operational systems and softwares in a rolling-update manner. We don't expect any downtimes in this maintenance, but they may occur. Our infrastructure team is actively monitoring the traffic and are ready to respond to any issues. https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 05:16:58 -0000 https://status.cerebrum.com/incident/400942#ed0d38aecfa652742b3d0a4d3f36c6520ccec39156e5eb14daf54f77fac16564 We're upgrading our production servers' operational systems and softwares in a rolling-update manner. We don't expect any downtimes in this maintenance, but they may occur. Our infrastructure team is actively monitoring the traffic and are ready to respond to any issues. https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 05:16:58 -0000 https://status.cerebrum.com/incident/400942#ed0d38aecfa652742b3d0a4d3f36c6520ccec39156e5eb14daf54f77fac16564 We're upgrading our production servers' operational systems and softwares in a rolling-update manner. We don't expect any downtimes in this maintenance, but they may occur. Our infrastructure team is actively monitoring the traffic and are ready to respond to any issues. https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 05:16:58 -0000 https://status.cerebrum.com/incident/400942#ed0d38aecfa652742b3d0a4d3f36c6520ccec39156e5eb14daf54f77fac16564 We're upgrading our production servers' operational systems and softwares in a rolling-update manner. We don't expect any downtimes in this maintenance, but they may occur. Our infrastructure team is actively monitoring the traffic and are ready to respond to any issues. https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 05:16:58 -0000 https://status.cerebrum.com/incident/400942#ed0d38aecfa652742b3d0a4d3f36c6520ccec39156e5eb14daf54f77fac16564 We're upgrading our production servers' operational systems and softwares in a rolling-update manner. We don't expect any downtimes in this maintenance, but they may occur. Our infrastructure team is actively monitoring the traffic and are ready to respond to any issues. https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 04:00:00 -0000 https://status.cerebrum.com/incident/400942#ed0d38aecfa652742b3d0a4d3f36c6520ccec39156e5eb14daf54f77fac16564 We're upgrading our production servers' operational systems and softwares in a rolling-update manner. We don't expect any downtimes in this maintenance, but they may occur. Our infrastructure team is actively monitoring the traffic and are ready to respond to any issues. https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 04:00:00 -0000 https://status.cerebrum.com/incident/400942#ed0d38aecfa652742b3d0a4d3f36c6520ccec39156e5eb14daf54f77fac16564 We're upgrading our production servers' operational systems and softwares in a rolling-update manner. We don't expect any downtimes in this maintenance, but they may occur. Our infrastructure team is actively monitoring the traffic and are ready to respond to any issues. https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 04:00:00 -0000 https://status.cerebrum.com/incident/400942#ed0d38aecfa652742b3d0a4d3f36c6520ccec39156e5eb14daf54f77fac16564 We're upgrading our production servers' operational systems and softwares in a rolling-update manner. We don't expect any downtimes in this maintenance, but they may occur. Our infrastructure team is actively monitoring the traffic and are ready to respond to any issues. https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 04:00:00 -0000 https://status.cerebrum.com/incident/400942#ed0d38aecfa652742b3d0a4d3f36c6520ccec39156e5eb14daf54f77fac16564 We're upgrading our production servers' operational systems and softwares in a rolling-update manner. We don't expect any downtimes in this maintenance, but they may occur. Our infrastructure team is actively monitoring the traffic and are ready to respond to any issues. https://status.cerebrum.com/incident/400942 Sat, 20 Jul 2024 04:00:00 -0000 https://status.cerebrum.com/incident/400942#ed0d38aecfa652742b3d0a4d3f36c6520ccec39156e5eb14daf54f77fac16564 We're upgrading our production servers' operational systems and softwares in a rolling-update manner. We don't expect any downtimes in this maintenance, but they may occur. Our infrastructure team is actively monitoring the traffic and are ready to respond to any issues. https://status.cerebrum.com/incident/400838 Fri, 19 Jul 2024 23:34:00 -0000 https://status.cerebrum.com/incident/400838#f66acf0d8961a2146c139b1b00426431f8b0e74c3bfacbd25cc640f7c56d3971 We have records that indicate another instance in the load balancer was also affected. For that reason, that instance removed from the targets and that seems to have resolved the issue completely. We will ensure that instance is completely operational before bringing it back up. Sorry for the inconvenience. https://status.cerebrum.com/incident/400838 Fri, 19 Jul 2024 23:34:00 -0000 https://status.cerebrum.com/incident/400838#f66acf0d8961a2146c139b1b00426431f8b0e74c3bfacbd25cc640f7c56d3971 We have records that indicate another instance in the load balancer was also affected. For that reason, that instance removed from the targets and that seems to have resolved the issue completely. We will ensure that instance is completely operational before bringing it back up. Sorry for the inconvenience. https://status.cerebrum.com/incident/400838 Fri, 19 Jul 2024 22:18:00 -0000 https://status.cerebrum.com/incident/400838#9519387fc3591b72c2555f4c8e8b61b3372eef6157523fb32a36d15e94ee10f4 We have removed the faulty instance from the load balancer until it's totally restored. New ID verification requests should go through without any issues. We're actively monitoring the issue. https://status.cerebrum.com/incident/400838 Fri, 19 Jul 2024 22:18:00 -0000 https://status.cerebrum.com/incident/400838#9519387fc3591b72c2555f4c8e8b61b3372eef6157523fb32a36d15e94ee10f4 We have removed the faulty instance from the load balancer until it's totally restored. New ID verification requests should go through without any issues. We're actively monitoring the issue. https://status.cerebrum.com/incident/400838 Fri, 19 Jul 2024 20:15:00 -0000 https://status.cerebrum.com/incident/400838#78b144c53a19b9383bba82e39a7bbb536f3ada660e7f02a4de41115da14597eb One of the instances handling ID verification in our systems stopped working for part of July 19th. This was due to the issue with Crowdstrike (https://www.crowdstrike.com/blog/statement-on-falcon-content-update-for-windows-hosts/) that impacted many companies around the globe. Because of that, part of the ID verification requests made to our servers failed. We're working to restore 100% coverage on that. https://status.cerebrum.com/incident/400838 Fri, 19 Jul 2024 20:15:00 -0000 https://status.cerebrum.com/incident/400838#78b144c53a19b9383bba82e39a7bbb536f3ada660e7f02a4de41115da14597eb One of the instances handling ID verification in our systems stopped working for part of July 19th. This was due to the issue with Crowdstrike (https://www.crowdstrike.com/blog/statement-on-falcon-content-update-for-windows-hosts/) that impacted many companies around the globe. Because of that, part of the ID verification requests made to our servers failed. We're working to restore 100% coverage on that. https://status.cerebrum.com/incident/348089 Sat, 30 Mar 2024 02:51:33 +0000 https://status.cerebrum.com/incident/348089#3094289d1d03bdd19860d6862f595823bb31ab1b647e12988f2c5fe90ec18cc4 Maintenance completed https://status.cerebrum.com/incident/348089 Sat, 30 Mar 2024 02:51:33 -0000 https://status.cerebrum.com/incident/348089#373e16ec0798cdec96b0c90b004eb55a8b6bcda3e8f5140fb96c7d86b7519c3d We're performing a maintenance on our production services. There may be short periods of downtime (not more than 5 minutes) during the maintenance. https://status.cerebrum.com/incident/348089 Sat, 30 Mar 2024 02:51:33 +0000 https://status.cerebrum.com/incident/348089#3094289d1d03bdd19860d6862f595823bb31ab1b647e12988f2c5fe90ec18cc4 Maintenance completed https://status.cerebrum.com/incident/348089 Sat, 30 Mar 2024 02:51:33 -0000 https://status.cerebrum.com/incident/348089#373e16ec0798cdec96b0c90b004eb55a8b6bcda3e8f5140fb96c7d86b7519c3d We're performing a maintenance on our production services. There may be short periods of downtime (not more than 5 minutes) during the maintenance. https://status.cerebrum.com/incident/348089 Sat, 30 Mar 2024 02:51:33 +0000 https://status.cerebrum.com/incident/348089#3094289d1d03bdd19860d6862f595823bb31ab1b647e12988f2c5fe90ec18cc4 Maintenance completed https://status.cerebrum.com/incident/348089 Sat, 30 Mar 2024 02:51:33 -0000 https://status.cerebrum.com/incident/348089#373e16ec0798cdec96b0c90b004eb55a8b6bcda3e8f5140fb96c7d86b7519c3d We're performing a maintenance on our production services. There may be short periods of downtime (not more than 5 minutes) during the maintenance. https://status.cerebrum.com/incident/348089 Sat, 30 Mar 2024 02:20:00 -0000 https://status.cerebrum.com/incident/348089#373e16ec0798cdec96b0c90b004eb55a8b6bcda3e8f5140fb96c7d86b7519c3d We're performing a maintenance on our production services. There may be short periods of downtime (not more than 5 minutes) during the maintenance. https://status.cerebrum.com/incident/348089 Sat, 30 Mar 2024 02:20:00 -0000 https://status.cerebrum.com/incident/348089#373e16ec0798cdec96b0c90b004eb55a8b6bcda3e8f5140fb96c7d86b7519c3d We're performing a maintenance on our production services. There may be short periods of downtime (not more than 5 minutes) during the maintenance. https://status.cerebrum.com/incident/348089 Sat, 30 Mar 2024 02:20:00 -0000 https://status.cerebrum.com/incident/348089#373e16ec0798cdec96b0c90b004eb55a8b6bcda3e8f5140fb96c7d86b7519c3d We're performing a maintenance on our production services. There may be short periods of downtime (not more than 5 minutes) during the maintenance. https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 03:26:23 +0000 https://status.cerebrum.com/incident/288839#2f16a16a0542703f6ffadda3c403bb9cdec604bf64ba1970f053eed5b0de1426 Maintenance completed https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 03:26:23 -0000 https://status.cerebrum.com/incident/288839#07dee5b52c8de5213dee22df12980b69bc3f745632e2dfe06d0bf80007c775ba We are performing server updates to our core APIs, and web-services may be intermittently available for this period. https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 03:26:23 +0000 https://status.cerebrum.com/incident/288839#2f16a16a0542703f6ffadda3c403bb9cdec604bf64ba1970f053eed5b0de1426 Maintenance completed https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 03:26:23 -0000 https://status.cerebrum.com/incident/288839#07dee5b52c8de5213dee22df12980b69bc3f745632e2dfe06d0bf80007c775ba We are performing server updates to our core APIs, and web-services may be intermittently available for this period. https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 03:26:23 +0000 https://status.cerebrum.com/incident/288839#2f16a16a0542703f6ffadda3c403bb9cdec604bf64ba1970f053eed5b0de1426 Maintenance completed https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 03:26:23 -0000 https://status.cerebrum.com/incident/288839#07dee5b52c8de5213dee22df12980b69bc3f745632e2dfe06d0bf80007c775ba We are performing server updates to our core APIs, and web-services may be intermittently available for this period. https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 03:26:23 +0000 https://status.cerebrum.com/incident/288839#2f16a16a0542703f6ffadda3c403bb9cdec604bf64ba1970f053eed5b0de1426 Maintenance completed https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 03:26:23 -0000 https://status.cerebrum.com/incident/288839#07dee5b52c8de5213dee22df12980b69bc3f745632e2dfe06d0bf80007c775ba We are performing server updates to our core APIs, and web-services may be intermittently available for this period. https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 02:40:00 -0000 https://status.cerebrum.com/incident/288839#07dee5b52c8de5213dee22df12980b69bc3f745632e2dfe06d0bf80007c775ba We are performing server updates to our core APIs, and web-services may be intermittently available for this period. https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 02:40:00 -0000 https://status.cerebrum.com/incident/288839#07dee5b52c8de5213dee22df12980b69bc3f745632e2dfe06d0bf80007c775ba We are performing server updates to our core APIs, and web-services may be intermittently available for this period. https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 02:40:00 -0000 https://status.cerebrum.com/incident/288839#07dee5b52c8de5213dee22df12980b69bc3f745632e2dfe06d0bf80007c775ba We are performing server updates to our core APIs, and web-services may be intermittently available for this period. https://status.cerebrum.com/incident/288839 Sat, 18 Nov 2023 02:40:00 -0000 https://status.cerebrum.com/incident/288839#07dee5b52c8de5213dee22df12980b69bc3f745632e2dfe06d0bf80007c775ba We are performing server updates to our core APIs, and web-services may be intermittently available for this period.