Back to overview
Degraded

Cerebrum third party provider outage

Oct 20 at 03:50am EDT
Affected services
Cerebrum vID API
Cerebrum.com
Cerebrum vID Web
Document Verification API
Criminal Search API
Authentication API

Updated
Oct 20 at 12:40pm EDT

We are still experiencing intermittent service disruptions and performance degradation across some of our platforms. This is a result of a major, ongoing outage from our cloud provider, Amazon Web Services (AWS), which is affecting services globally.

Our core systems are operational, but some users may experience unexpected behavior or latency. Our engineering team is actively monitoring the situation and working to mitigate the impact on our customers.

For more details on the root cause, please refer to the official AWS Service Health Dashboard (https://health.aws.amazon.com/health/status).

We will post further updates as more information becomes available. We appreciate your patience.

Created
Oct 20 at 03:50am EDT

A widespread service provider outage is also affecting Cerebrum Services, preventing functionality from behaving as expected in a number of areas. We're working to recover services now and will update this instance as recovery completes.