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Degraded

Elevated error rates on orders automated with Synapse

May 20, 2026 at 10:05pm UTC
Affected services
Cerebrum vID API

Resolved
May 20, 2026 at 10:48pm UTC

The issue is resolved.

Created
May 20, 2026 at 10:05pm UTC

Following a recent deployment, our system detected a spike in error rates for automated orders processing through Synapse. Our team immediately isolated the issue and reverted the changes. Services have fully recovered, and we are conducting a review to prevent future occurrences.