Previous incidents

We are still experiencing intermittent service disruptions and performance degradation across some of our platforms. This is a result of a major, ongoing outage from our cloud provider, Amazon Web Services (AWS), which is affecting services globally.

Our core systems are operational, but some users may experience unexpected behavior or latency. Our engineering team is actively monitoring the situation and working to mitigate the impact on our customers.

For more details on the root cause, p...

Our Document Verification API experienced severe performance degradation causing some ID scan uploads to take 5-10 minutes instead of the expected near-instant processing. Multiple users reported these delays, with an estimated 37.5% of all verification operations potentially affected during the incident window.

User Impact

• 3-4 confirmed users reported 5-10 minute delays for ID uploads
• 10-15 total users attempted to use the service during the incident
• Successfully completed verifi...