Our Document Verification API experienced severe performance degradation causing some ID scan uploads to take 5-10 minutes instead of the expected near-instant processing. Multiple users reported these delays, with an estimated 37.5% of all verification operations potentially affected during the incident window.

User Impact

• 3-4 confirmed users reported 5-10 minute delays for ID uploads
• 10-15 total users attempted to use the service during the incident
• Successfully completed verifi...