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Last updated on Sep 03 at 01:37am EDT

Cerebrum vID API
99.980% uptime

Response times

Cerebrum.com
100.000% uptime
30 days ago
Today
Cerebrum vID Web
99.999% uptime
30 days ago
Today
Document Verification API
99.989% uptime
30 days ago
Today
Criminal Search API
100.000% uptime
30 days ago
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Authentication API
99.974% uptime
30 days ago
Today
Criminal Search API
100.000% uptime
30 days ago
Today

Previous incidents

Aug 28, 2025

One of our Document Verification API clusters is experiencing overload

Degraded

Resolved Aug 28 at 01:50am EDT

Our Document Verification API experienced severe performance degradation causing some ID scan uploads to take 5-10 minutes instead of the expected near-instant processing. Multiple users reported these delays, with an estimated 37.5% of all verification operations potentially affected during the incident window.

User Impact

  • 3-4 confirmed users reported 5-10 minute delays for ID uploads
  • 10-15 total users attempted to use the service during the incident
  • Successfully completed verifi...

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